Returns & Exchanges

30-day money-back guarantee

If you're not happy with your Tilt Jean, you can ask for a refund of the product price within 30 days of delivery.

How it works

1. Email bonjour@diloo.store within 30 days of delivery, with your order number and your full name.
2. We reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
3. Once your return arrives, we refund your original payment method. Your bank may take a few extra days to show it.

What is refunded

The price you paid for the product. Shipping and Priority Shipping costs aren't refunded, and return shipping is paid by you, unless the issue is our error (a damaged, defective, wrong or lost order).

Wrong size

Email us with your order number and the size you need, and we'll explain how to exchange it. Return shipping is paid by you.

Damaged or wrong items

Contact us within 7 days of delivery with your order number and clear photos. We'll send a replacement or issue a full refund, including shipping.

Before you dispute a charge

Please email us first. Most issues can be solved quickly by email.